Frequently Asked Questions


Our Brand

Kouhai! Where did the name KyuuTees come from?

Great question. The project started off with 9 friends, hence kyuu, who wanted to design premium quality and fashionable shirts centered around the anime community. We haven't looked back since!

Kouhai! What are your clothes made out of?

Our shirts are made out of 100% combed and ring spun premium cotton. They are printed on 100% premium unisex Bella Canvas shirts. Only the best for you, Senpai. 

Kouhai! How do you print your shirts? 

We screen print all of our shirts! Our prints only use the highest rated non-fading inks in the industry, and we personally apply multiple layers and flashes to every shirt (most apparel businesses only use one). We would never cut corners for our beloved Senpai.

Kouhai! Will my shirt shrink? 

Well Senpai, we use 100% combed and ring-spun cotton so shrinkage is very minimal. However, we recommend that you wash your shirt in cold water and tumble dry on low heat. Also, remember to turn your shirt inside out to help preserve those bright colors! The best non-fading inks in the industry don't tend to fade but you can be a good Senpai and make your shirt last even longer.   

Kouhai! Will my shirt fit me?

Our Shirts are unisex so we recommend going 1 size higher for men for a "standard fit" and going the same size as usual for women for a casual fit. If our big senpai likes it nice and tight though we don't discriminate!  

Shipping 

Kouhai! How long does the shipping take?

We Kouhais work really hard for Senpai. Our turnaround is less than 24 hours to process an order, but may take up to 3 days. After processing, it should arrive within 5-7 business days. It could take up 2-3 more business days during high volume times, however.

Returns & Exchanges

Kouhai! How can I exchange my shirt?

Yes, Senpai! You can exchange your shirt for another size if it is unworn or in unwashed condition (within 30 days of delivery). Please send us a letter through our "contact us" section with the order number and a description of the situation. Kouhai will send you some instructions on what to do next. Unfortunately, sale items can not be refunded.

Kouhai! Can I get a refund for my shirt? 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, Kouhai can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. Send us an email regarding your refund to our "contact us" section with Senpai's order number and a description of the situation.

Once the shirt arrives back at the moe headquarters, Kouhai will issue the refund.

Payment

Kouhai! How secure are my payments?

Shopify is certified Level 1 PCI DSS compliant. It includes an SSL certificate that uses industry standard 128-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.